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Job Details: Graduate Associate Live Services Specialist

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Job Title	Graduate Associate Live Services Specialist
Job Description	The SRE/DevOps teams are responsible and accountable for Sage’s online Product portfolio segregated by market segments. The teams ensure our Products and Services are secured, resilient and highly available for our customers to use to run their businesses. The Graduate/Associate specialist works closely with their LSM team deploying, administering, and monitoring their services. The Graduate/Associate specialist should have enterprise level server experience but possibly little or no Cloud experience. In this position they will develop their understanding of Cloud Technologies and the DevOps role, working to develop their relationships with the Product Delivery teams. Our Graduate/Associate specialists will learn and come up to speed on administer and maintain existing systems using standard operational processes & operational capabilities. Using guidance from Security, Architecture and Senior Live Services Specialists, the Graduate/Associate specialist develops their knowledge, working alongside their colleagues to help build new services always using the latest technology and building in automation and CI/CD, streamlining processes across teams and administration of new systems. To be successful, this candidate should have a very strong scripting skill. You love doing independent research and can read code. You have an ability to balance user requirements while understanding policies and compliance boundaries. This is a 24/7 operation that requires on call coverage from each specialist to problem solve any service incidents that may arise.
Key Responsibilities	Key Responsibilities: • With minimal supervision, and mentorship, achieve the following within a two years period: • Learn and become proficient in how to Create, maintain, and administer cloud environments, ensuring they are secure and scalable to satisfy operational and customer needs. • Learn and become proficient Monitor applications and systems, proactively identifying issues and mitigating them to improve the customer experience. • Prepared, and have foundational training on how to produce infrastructure as code scripts ARM or Terraform templates. • Learn and become proficient in defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service under Must have Skills & Experience: • Graduated within 2 years with a Bachelor's degree or equivalent in the field of Computer Science, Systems or Engineering • Strong coding skills. • Demonstrable ability to research and learn independently or with little to no supervisor • Strong technical background in Windows/Linux server technologies • Demonstrable ability to acquire new knowledge and apply them Do you love where you work? WE do! Who is Sage? https://www.sage.com/en-us/company/careers/who-we-are/ How we make a difference: https://www.sage.com/en-us/company/sage-foundation/ Champion of Business Builders: https://www.sage.com/en-us/products/ Life at Sage: https://www.sage.com/en-us/company/careers/life-at-sage/ Our comprehensive total rewards program included: • Extended health, dental and vision coverage • On-going training and professional development • 21 days paid time off from the start • Paid 5 days to volunteer through our Sage Foundation • Matching Retirement contributions • And, so much more… #LI-CM1
Function	Product Operations
Country	Canada
Office Location	Richmond
Work Place type	Hybrid
Advert	People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We’re writing our next chapter. Be part of it! Experience has taught us that when our customers thrive, we thrive. As a team, we always start with what customers need. Through the good… and more challenging times. Innovating at pace so customers can manage their finances, operations and people. Every one of us shapes our culture at Sage - doing what’s right and succeeding together, united by our commitment to each other. We encourage each other to grow in our roles, in our careers and as individuals. Follow us on our social media sites below to join in conversations about career tips, open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.